All transactions in Newdex are transfer on chain,it may fail when the turnover is too oo heavy.Please don don’t worry when you don’t receive your Token,Newdex will fix it it soon.Or you you can contact us and leave feedback,we are glad to solve your problem.
This is the link to contact us,please feel free to leave note if you have any questions.
https://support.newdex.io/hc/zh-cn/requests/new
Newdex
August 28th, 2018
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